PAYMENT, SHIPPING, & RETURNS
We ship all of our products by FEDEX ground, with a signature required for delivery. Tracking information is included for all orders. If you require a quicker shipping timeframe or would like to enquire about international shipping, please contact us.
RETURNS & CANCELATION POLICY
Customer satisfaction is our priority at Ale Pineda Invitations & Event Branding. We want you to be thrilled with your stationery! If you are unsatisfied in any way, please contact us. In the event of an error on our end, we’ll fix it ASAP, no questions asked.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies:
Cancellation for a full refund is only possible within the first 24 hours of submitting your deposit. After the 24 hour period, a partial refund of 50% of the deposit is only possible if your order has not been sent into production yet.
Ale Pineda Invitations & Event Branding will not accept returns or process refunds for errors on approved proofs. While we will do our very best to self-correct any obvious typos or errors, it is ultimately the responsibility of our client to assure the information shown on the proof is accurate. Upon client final proof approval, your order will immediately move into production. At this time, changes cannot be made to your order. Upon receipt of your order, if for any reason the printed pieces do not match the approved proof please contact us within 48 hours so that we may address your concerns.
Ale Pineda Invitations & Event Branding will not accept returns or process refunds if the colors displayed on the computer screen does not exactly correlate with what the final product looks like or previous orders. Please note that with all printing there may be some color variations from what you have seen on screen, since every monitor displays colors differently and due to the nature of CMYK printing and bulk-run printing system. Colors of ribbons, embellishments, papers and all other materials might have some color variations too.
Additional information on our policy is outlined in the design contract that will be sent with your order.
We accept Discover, Mastercard, Visa, American Express and cash for all transactions. Checks accepted for deposits only.